We invite you to visit our store to see the beauty
and quality of our furniture first-hand. We offer immediate sale
on all in-stock items. Additional items can be ordered either by
visiting the store or calling us at (519) 238-2880. The time required
to complete an order, from date of purchase to delivery, ranges
from 2 - 10 weeks. We require a non-refundable, 20% deposit to process
all orders. Payments can be made using cash, cheque, debit, Visa
and MasterCard. The remaining balance is to be paid in full at pick
up or delivery. All Prices are in Canadian dollars and subject to
change without notice. Please confirm prices upon ordering.
To achieve a consistently smooth finish that provides the durability
to protect your furniture for many years, we send our furniture
to a professional finisher.
As the furniture arrives it first gets sanded smooth using 150 grit
paper. Once all the dust is removed, a fast dry wiping stain is
sprayed on to ensure even coverage to all wood surfaces. The stain
is allowed to penetrate the wood for a few minutes, before the excess
is removed using a lint free cloth. After allowing the stain to
dry, a two part sealer is applied and allowed to dry for 24 hours.
The furniture surface is than sanded using a fine 280 grit sand
paper. Once all dust particles are removed, a high build post catalyzed
lacquer is applied to all wood surfaces. It takes approximately
48 hours for the complete finish to cure. Once cured, the finish
is extremely durable against normal use.
We offer a wide selection of stain colours to choose from. If you
can't find the stain colour you are looking for, we do offer a colour
matching service for a small premium. We do not guarantee an exact
match, as there are many factors that determine the finished colour.
These factors may include variances in grain, brand and characteristics
of stain or lacquer, and even a customer stain sample that has aged
or faded. Other finishing services like distressing, antiquing and
painting are also available. The costs associated with finishing
are not calculated by a percentage, but on a piece by piece basis.
We offer curb side delivery service within a limited area. Only
one delivery person is sent on each delivery, as a result your assistance
may be required depending on the size of your order. As your purchase
nears completion, we will call and set up a delivery date and time.
We will make every effort to deliver your purchase at a time that
fits your schedule. Contact us for more information on availability
and delivery costs to your town.
If you are planning on picking up your order, please be sure that
you have sufficient room for the items you have purchased. To prevent
damage to your new purchase, please remember to bring packing materials
such as blankets, tarps and rope, as our handmade furniture does
not come boxed. Due to limited warehouse space, orders not picked
up within 30 days after the customer has been notified, will be
charged a storage fee.
We offer an exchange or refund on all new furniture that is returned
within 15 days of the purchase date, providing the furniture is
in original undamaged condition and accompanied with the original
sales receipt. There is a 20% restocking fee for all returns or
cancellations containing furniture that was built or finished to
order. The customer is responsible for all pickup or delivery costs
associated with returns or exchanges. There are no refunds on all
discounted furniture, including Final Sale, Discontinued and One
Only items.
Dale's Countryside Antique Market strives to provide its customers
with high quality furniture and superior customer service. We provide
warranties on all new finished furniture against defects in material
or workmanship for a period of one year from the purchase date.
We will repair or replace at our discretion any piece of furniture
found to be defective. This warranty applies to normal household
use, and does not apply to accidents, neglect, abuse or misuse.
Warranty claims must be accompanied by the original sales receipt.
Normal shrinkage, swelling, checking, variances in grain and knots
are common in solid wood furniture, therefore not considered defects.
The customer is responsible for all pickup or delivery costs associated
with returns or exchanges
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