We invite you to visit our store to see the beauty and quality of our furniture first-hand. We offer immediate sale on all in-stock items. Additional items can be ordered either by visiting the store or calling us at (519) 238-2880. The time required to complete an order, from date of purchase to delivery, ranges from 2 - 10 weeks. We require a non-refundable, 25% deposit to process all orders. Payments can be made using cash, cheque, debit, Visa and MasterCard. The remaining balance is to be paid in full at pick up or delivery. All Prices are in Canadian dollars and subject to change without notice. Please confirm prices upon ordering.
To achieve a consistently smooth finish that provides the durability to protect your furniture for many years, we send our furniture to a professional finisher. As the furniture arrives it first gets sanded smooth using 150 grit paper. Once all the dust is removed, a fast dry wiping stain is sprayed on to ensure even coverage to all wood surfaces. The stain is allowed to penetrate the wood for a few minutes, before the excess is removed using a lint free cloth. After allowing the stain to dry, a two part sealer is applied and allowed to dry for 24 hours. The furniture surface is than sanded using a fine 280 grit sand paper. Once all dust particles are removed, a high build post catalyzed lacquer is applied to all wood surfaces. It takes approximately 48 hours for the complete finish to cure. Once cured, the finish is extremely durable against normal use.
We offer a wide selection of stain colours to choose from. If you can't find the stain colour you are looking for, we do offer a colour matching service for a small premium. We do not guarantee an exact match, as there are many factors that determine the finished colour. These factors may include variances in grain, brand and characteristics of stain or lacquer, and even a customer stain sample that has aged or faded. Other finishing services like distressing, antiquing and painting are also available. The costs associated with finishing are not calculated by a percentage, but on a piece by piece basis.
We offer curbside delivery service within a limited area. Only one delivery person is sent on each delivery, as a result your assistance may be required depending on the size of your order. As your purchase nears completion, we will call and set up a delivery date and time. We will make every effort to deliver your purchase at a time that fits your schedule. Contact us for more information on availability and delivery costs to your town.
If you are planning on picking up your order, please be sure that you have sufficient room for the items you have purchased. To prevent damage to your new purchase, please remember to bring packing materials such as blankets, tarps and rope, as our handmade furniture does not come boxed. Due to limited warehouse space, orders not picked up within 30 days after the customer has been notified, will be charged a storage fee.
Exchange and Refund Policy
We offer an exchange or refund on all new furniture that is returned within 15 days of the purchase date, providing the furniture is in original undamaged condition and accompanied with the original sales receipt. There is a 25% restocking fee for all returns or cancellations containing furniture that was built or finished to order. The customer is responsible for all pickup or delivery costs associated with returns or exchanges. There are no refunds on all discounted furniture, including Final Sale, Discontinued and One Only items.
Dale's Antique Market strives to provide its customers with high quality furniture and superior customer service. We provide warranties on all new finished furniture against defects in material or workmanship for a period of one year from the purchase date. We will repair or replace at our discretion any piece of furniture found to be defective. This warranty applies to normal household use, and does not apply to accidents, neglect, abuse or misuse. Warranty claims must be accompanied by the original sales receipt. Normal shrinkage, swelling, checking, variances in grain and knots are common in solid wood furniture, therefore not considered defects. The customer is responsible for all pickup or delivery costs associated with returns or exchanges.